Packback is our own high-performance software, leader in returns management, through which we facilitate and streamline these processes, while reducing their cost for eCommerce and retail companies. A clear and complete way of managing the return operations process, easily adaptable to any sector.

A platform already tested, which allows us to offer our own technological solution, supported by a great development evolved day by day.

What do we do?

  • We improve the productivity of the logistics process.
  • We simplify and automate highly diverse processes.
  • We reduce the costs generated by the return processes.
  • We optimize resources progressively, making the process more efficient with continuous use.
  • We achieve a very good customer experience.
  • We help the operator and its client to make decisions.

How do we do it?

  • We optimize the returns operations process: we make them more efficient, faster and more profitable.
  • We have developed an intuitive, high – capacity and comprehensive software.
  • We increase reliability and traceability: we register and process items quickly and efficiently, controlling their position and location at all times.
  • Conversion of fixed costs into variables: our clients pay per unit processed, per volume of use.
  • We re-introduce products into the sales chain in record time.
  • We collect relevant information for the company throughout the entire process.

Without a doubt, an easy return represents a reason to buy again.


Learn how to optimize your company’s return processes with Packback!